The Role

We are looking for an Email Inbox Manager who lives inside the inbox.

when a lead replies, you respond within 5 minutes with a message that fits their exact situation — not just a template. You keep every lead moving toward a booked call, chase the ones who go quiet, and keep pipeline tracking clean and current for every client account. You are the reason a warm lead never goes cold.

This is a full-time, onsite role based in our Luxor office, 5 days a week with 2 days off. Working hours are shift-based to match US and European business hours.

Excellent English Is A MUST.

Responsibilities

• Monitor client inboxes and respond to every lead reply within 5 minutes during your shift
• Read the full thread and context before replying — every response customized, never copy-paste
• Follow up systematically with leads who reply but don't book a call, until they book or clearly decline
• Move conversations toward one goal: a booked call on the calendar
• Maintain accurate pipeline tracking for each client account, updated daily
• Flag hot leads, objections, and patterns to the team so campaigns improve
• Handle multiple client inboxes at once without mixing up context or dropping threads

Must have

• Excellent written English — you can match tone, handle objections, and sound human, not scripted
• Based in Luxor (required, this is an onsite role in our office)
• Fast, organized, and disciplined — you never leave a reply hanging and never lose track of a thread
• Experience with email or chat-based sales, appointment setting, or customer communication
• Comfortable working shift hours aligned to US/European time zones
• Able to juggle several inboxes and pipelines at once with zero mix-ups
• You understand this role is judged by response speed, booked calls, and clean pipeline data

Nice to have

• Travel or tourism industry experience
• Familiarity with cold email tools
• Cold calling expereince is a plus